Customer Service

Shipping & Delivery
Goods that are in stock will be dispatched the same day via UK Mail, Providing that the order reaches us by 3pm at the latest.
Returns & Replacements
To cancel an order, you must inform us in writing. You must also return the goods to us immediately, in the same condition in which you received them, and at your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, confirm via e-mail if you are entitled to a refund for defective goods.

Gazelle Sports Limited will gladly accept returns for a full credit (not including carriage charges) providing that the products have been returned within 28 days of the delivery date.  In the event that goods are returned outside of the 28 day period then the following will apply:


(a)The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods; 

(b) By way of a restocking charge, the Buyer shall pay to Gazelle Sports Limited a sum equivalent to either £25 or 15% of the price of the Returned Goods (at Gazelle Sports Limited discretion);

(c) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;

(d) The Returned Goods must be returned with all original documentation that was supplied with the Goods; 

(e) Gazelle Sports Limited retain the right to refuse Returned Goods should Gazelle Sports Limited deem them to be unsuitable for resale; 

(f) The Buyer will either: 

(g) pay for and arrange the return of the Returned Goods; or 

(ii) if Gazelle Sports Limited agrees to recover the Returned Goods pay to Gazelle Sports Limited a charge of £15 per box of Returned Goods. In the event that Gazelle Sports Limited carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15 will be payable by the Buyer to Gazelle Sports Limited. 

(h) The value of the Returned Goods must not exceed 5% of the Buyer total spend with Gazelle Sports Limited during the preceding 12 month period.


Payment, Pricing & Promotions

You may pay by VISA, Master Card, Solo, Maestro, Visa Debit / Delta or Visa Electron. Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.
Contact
Gazelle Sports
2nd Floor, Lorne Mill,
Lorne Street, Farnworth
Bolton. BL4 7LZ
Tel: +44 01204 575860 / 0844 8001886
Fax: +44 01204 578836 / 0161 8500888
Accounts Enquiries: accounts@gazellesports.biz
Sales Enquiries: sales@gazellesports.biz
Order Enquiries: orders@gazellesports.biz

 

Terms and Conditions

Privacy & Security
Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy. 
We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards. 
During your visit to the Website we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
Ordinarily we do not have access to your financial information which is securely transferred directly to our card processing agents and who process it on our instructions. When you register your details with us, you have the option to subscribe to future promotions and special offers. You may unsubscribe from this at any time. 
We do not transfer your information outside the European Economic Area (“EEA”) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods, process payment/refunds, or to send you promotional information you have subscribed to.
The Website can recognise past users by using cookies. Cookies personalise your visits to the Website to meet your individual preferences. You can disable cookies by adjusting your internet settings. 
When you supply your information to us you accept the risks associated with the Internet and consent to our processing your information in accordance with this policy and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.
If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Gazelle Sports, 2nd Floor, Lorne Mill, Lorne Street, Farnworth Bolton BL4 7LZ.
 
Payment, Pricing & Promotions
You may pay by VISA, Master Card, Switch, Maestro, or Electron. Please ensure you provide the cardholder's name as it is shown on the card, and the billing address corresponds as it appears on the card statement. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.

1. Interpretation
In these Terms and Conditions ( Terms ), the following words and phrases shall have the following meanings:

“the Buyer” means the person, firm or company who purchases the Goods from the Company:

“the Company” means Gazelle Sports Limited

“Contract” means the contract between the Company and the Buyer which shall be deemed to incorporate these Terms;

“Goods” means any goods  agreed in the Contract to be supplied by the Company to the Buyer;

“Place of Delivery” means the place to which the Goods are to be delivered.

In these Terms, reference to any statute or statutory provision shall be construed as a reference to such statute or statutory provision as amended, modified, re-enacted or replaced from time-to-time.

2. The Contract
The Contract shall be on these Terms to the exclusion of all other terms and conditions, including any such terms and conditions that are purported to be included or applied by the Buyer.

No terms and conditions contained in the confirmation of order, purchase order or other document  of the Buyer will form part of the Contract.

3. Delivery
Unless otherwise agreed in writing, the Place of Delivery shall be the Company’ premises and the Buyer shall take delivery within 7 days of the Company notifying the Buyer that the Goods are ready for delivery.

Any dates specified by the Company for delivery of the Goods are intended to be an estimate only. If no date is specified for delivery of the Goods, delivery shall be within a reasonable time.

Subject to the other provisions of these Terms, the Company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or

 otherwise, arising directly or indirectly out of any delay in the delivery of the Goods nor will any delay entitle the Buyer to terminate or rescind the Contract unless the delay exceeds 60 days.

4. Risk in and Ownership of the Goods
Risk in the Goods shall pass to the Buyer on delivery

Ownership in the Goods shall not pass to the Buyer until the Company has received in full in cleared funds all sums due to the Company in respect of the Goods and all other sums which are or may become due to the Company from the Buyer on any account.

Until ownership of the Goods has passed to the Buyer, the Buyer shall:

hold the Goods on a fiduciary basis as the Company’s bailee;

store the Goods separately from all other goods of the Buyer or any third party in such a way that they remain identifiable as the Company’s property;

not destroy or deface any identifying mark on the Goods or their packaging;

maintain the Goods in satisfactory condition insured with the Company’s interest noted on the policy and hold any proceeds of such insurance on trust for the Company and not mix them with any other money.

5. Price
The price for the Goods shall, unless otherwise agreed, be the price set out on the date of delivery in the Company’s price list. The price for the Goods shall be exclusive of all costs of carriage and insurance and applicable VAT which the Buyer shall pay in addition. The Buyer shall pay such deposit as the Company shall direct.

6. Payment
Subject to paragraph 5, payment of the price of the Goods shall be due 30 days from the date of the Company’s invoice for the Goods.

Payment shall not be deemed to have taken place until the receipt by the Company of cleared funds.

7. Warranties
The Company warrants that the Goods are of satisfactory quality.

If the Buyer wishes to make a claim under this warranty, the Buyer shall give written notice to the Company within 30 days of the discovery of the defect and give the Company a reasonable opportunity to inspect the Goods in question.

The Company shall not be liable for any breach of warranty if the Buyer makes any further use of the Goods after giving such notice or alters or repairs the Goods without the agreement of the Company.

The Company’s liability under the warranty shall be limited to repairing or replacing the Goods in question or refunding the price of such Goods.

8. Limitation of Liability
The Company’s liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the total value of the Goods delivered under the Terms and the Company shall under no circumstances be liable to the Buyer for any consequential, indirect or economic loss or damages.

9. Force Majeure
If either party is subject to an event of Force Majeure, that is circumstances outside its reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party’s obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.

10. General
If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.

These Terms shall be governed by and interpreted according to English Law and the parties submit to the exclusive jurisdiction of the English Courts.